Support Terms: - Live Support: For assistance, join our Discord server and visit the support channel. - Refunds: Refunds are generally not offered for software purchases, except in specific circumstances. Refund Policy: - Valid Reasons for Refunds:*Refunds may be issued if the product does not work on supported hardware. Please contact us for help if you experience issues. - Non-Valid Reasons for Refunds: Refund requests based on dissatisfaction, inability to use the product due to absence, or updates are not eligible. Terms and Conditions: - Product Status: Check our Discord’s status page for updates. Purchases made during “updating” or “down” status periods are non-refundable. - Account Issues: We are not responsible for game bans or account terminations resulting from the use of our products. Please use them responsibly to avoid such problems. Usage Of Conduct: - Content Usage: All content on our website is for informational purposes only. Reproduction or modification of this content without permission is prohibited. - User Conduct: Engaging in illegal activities like hacking or spamming is strictly prohibited. Copyright & Use of Products: - Intellectual Property: All trademarks and content are owned by Arctis and are protected by copyright laws. - Third-Party Links: We are not responsible for the content on third-party websites. - Software Requirements: You may need to disable antivirus software to use the product. We do not sell viruses; this requirement is for operational compatibility. - Hardware Requirements: For the perm unban product, you may need a USB. This is the only product that requires a USB. - Legal Use: Use our products responsibly for educational and fair purposes. Misuse may lead to legal consequences and the revocation of licenses without a refund. - Absent Usage: As Arctis, we reserve the right to discontinue products, but we will reimburse active license keys with another product of your choice. We do not replace keys due to inactivity when staff is absent. - License Changing: We do not allow license key changes. For example, you cannot switch a permanent license key to a temporary one. Please refrain from making such requests. - Policy Changes: We reserve the right to update these terms at any time. Continued use of our products indicates acceptance of these changes. All updates are dated inside our Discord.